Customer Success Engineer at Borda Technology

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Customer Success Engineer

Mersin, Türkiye | Customer Success | Full-time

We are looking for a motivated Customer Success Engineer to join our Customer Success Team!

Who we are:

With over a decade of experience in "IoT for Healthcare" Borda Technology helps hospitals worldwide with their digital transformation and smart hospital journeys through global award-winning IoT products. Borda transforms technology into operational awareness by using IoT data collected through sensors, without the need for human intervention, with 11 different products such as Asset Management, Patient Flow, Infant Safety, Staff Duress, and Work Demand Management. The result is better patient care, increased operational efficiency, enhanced safety, and advanced patient experience. Operating in more than 15 countries with offices in Turkey, USA and Sweden; Borda currently shows presence in the 5 million square meters of hospital space, manages more than 1 million hospital assets, and maximizes the efficiency of thousands of patients and staff processes throughout the world.

Responsibilities of Customer Success Engineer:

To be located in Mersin City Hospital (Mersin Şehir Hastanesi) ,
To master the processes of all products offered by the company, and to master details of hardware and software used,
To make sure that the customer is responsible for the software and hardware of Borda products whether they work in the field properly, otherwise forward the matter to the relevant units and ensure to resolve,
To be the first contact point of the customer in the field and to provide products to encountered cases, problems or specifications in the use of products, to give technical and operational support, to drive users to the correct usage,
To follow the usage status by measuring the benefit ratio and to work for increasing the benefit of Borda products of the customer, to report the status periodically,
To announce the new features, reports or KPIs of Borda Products to the customer and to support the use of these features,
To be able to master the fiction of the processes that the customer uses Borda Products, to create the necessary flow, to make the configurations, to test the system,
In line with the needs of the customers to whom it is responsible, to create upsell opportunities and to forward the issue to the sales team,
To give training about Borda Technology products.

Qualifications:

BS degree in Engineering,
Work experience in healthcare is a plus,
Excellent analytical and Microsoft Office skills,
SQL skills are a plus,
Passion for customers and problem solving,
Ability to interpret customer requests,
Have high communication skills with people,
To have good verbal and written both Turkish and English skills,
To have no restriction to travel and able to drive.

Benefits:

Health insurance package 
Multinet to cover all the yummy food expenses on a monthly basis 
Dynamic work ecosystem where you can take initiative and responsibility 
Enjoyable team/company activities 
Dress code: you can wear whatever you want

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

I have read and understood the Enlightenment Text Under The Law On The Protection Of Personal Data Number 6698 And the Employee Candidate Enlightenment Statement- https://www.bordatech.com/company/protection-of-personal-data/#Pro-Data *

I have read the Explicit Consent Text, and I gave my consent to Borda for my data: https://www.bordatech.com/company/protection-of-personal-data/#Exp-Text *

Yes, I accept
No, I reject

Please note that, If you are not willing to give your explicit consent, please send your resume to hr@bordatech.com; we will not be able to accept your application through the Trackstarhire app.

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See all the jobs at Borda Technology here: http://bordatech.recruiterbox.com/jobs

Application Form