Customer Success Engineer

Ankara, Türkiye | Customer Success | Contract

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We are looking for a motivated Customer Success Engineer to join our Customer Success Team!

Who we are: 

With over a decade of experience in "IoT for Healthcare" Borda Technology helps hospitals worldwide with their digital transformation and smart hospital journeys through global award-winning IoT products. Borda transforms technology into operational awareness by using IoT data collected through sensors, without the need for human intervention, with 11 different products such as Asset Management, Patient Flow, Infant Safety, Staff Duress, and Work Demand Management. The result is better patient care, increased operational efficiency, enhanced safety, and advanced patient experience. Operating in more than 15 countries with offices in the USA, Canada, and Turkey, Borda currently shows a presence in 85+ million square feet of hospital space, manages more than 1 million hospital assets, and maximizes the efficiency of thousands of patients and staff processes throughout the world.

 

Responsibilities of Customer Success Engineer:

  • To be located in Ankara Bilkent City Hospital (Ankara Bilkent Şehir Hastanesi) ,
  • To master the processes of all products offered by the company, and to master details of hardware and software used,
  • To make sure that the customer is responsible for the software and hardware of Borda products whether they work in the field properly, otherwise forward the matter to the relevant units and ensure to resolve,
  • To be the first contact point of the customer in the field and to provide products to encountered cases, problems or specifications in the use of products, to give technical and operational support, to drive users to the correct usage,
  • To follow the usage status by measuring the benefit ratio and to work for increasing the benefit of Borda products of the customer, to report the status periodically,
  • To announce the new features, reports or KPIs of Borda Products to the customer and to support the use of these features,
  • To be able to master the fiction of the processes that the customer uses Borda Products, to create the necessary flow, to make the configurations, to test the system,
  • In line with the needs of the customers to whom it is responsible, to create upsell opportunities and to forward the issue to the sales team,
  • To give training about Borda Technology products.

Qualifications: 

  • BS degree in Engineering,
  • Work experience in healthcare is a plus,
  • Excellent analytical and Microsoft Office skills,
  • SQL skills are a plus,
  • Passion for customers and problem solving,
  • Ability to interpret customer requests,
  • Have high communication skills with people,
  • To have good verbal and written both Turkish and English skills,
  • To have no restriction to travel and able to drive.

Benefits: 

  • Health insurance package   
  • Multinet to cover all the yummy food expenses on a monthly basis   
  • Dynamic work ecosystem where you can take initiative and responsibility   
  • Enjoyable team/company activities   
  • Dress code: you can wear whatever you want  

Contract Type: Fixed-term employment contract (1 year), with the possibility of extension based on business needs, performance, and mutual agreement.

 

KVKK - Candidate Data Privacy Statement

Your personal information that you have submitted will be sent to Borda Technology to evaluate your employment opportunities in connection with your application and the position you applied for, within the scope of the Personal Data Protection Law No. 6698 and the relevant legislation (KVKK). And Borda's existing domestic and international subsidiaries, Borda Technology, shared with Borda group companies, business partners, suppliers, customers, judicial and administrative authorities for the same purposes.

BORDA TECHNOLOGY CONSENT ON THE PROCESSING OF INFORMATION AND PERSONAL DATA RECEIVED IN JOB APPLICATIONS TO ITS AND ITS AFFILIATES

I consent my data/private personal data within the scope of Law no 6698 on Protection of Personal Data during my job application to Borda Technology and its affiliates abroad. I admit, claim, and undertake that I have received, read, and understood the INFORMATION ON THE PROCESSING OF INFORMATION AND PERSONAL DATA RECEIVED IN JOB APPLICATIONS TO BORDA TECHNOLOGY given to me in the annex of the job application form. I accept, declare and undertake that I expressly consent to the anonymization, receipt, processing, transfer, transfer abroad, deletion and storage for two years with my free will.

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